Returns & Exchanges

Our promise

If you are not delighted with your purchase, we want to make it right.

Return window

Ready-made pieces can be returned within 30 days of delivery for a full refund or an exchange, as long as they are unused, unwashed, and in their original packaging.

Made-to-order & personalized items

Made-to-order and personalized pieces (bridal, custom embroidery, cut fabric) are non-refundable. If the piece arrives damaged or does not match your order confirmation we will of course replace it at our cost.

How to start a return

1. Email contact@pakistanitradition.com with your order number.
2. We will reply within 1 business day with a return address and instructions.
3. Send the item back — buyer covers return shipping unless the return is due to our error.
4. Refunds are issued to your original payment method within 5 business days of receipt.

International returns

We accept international returns on the same 30-day window. International return shipping and any customs fees are the responsibility of the buyer.